To place an order, you can send a direct message (DM) to the brand's Instagram account @__.aura.__28. In your message, include the product details you're interested in, such as the item name, size, and color. The brand will guide you through the ordering process, including payment and delivery details.

We only accept online payments. Cash on Delivery (COD) is not available. Once your order details are confirmed. Please complete the payment to proceed with the order.

No, we do not accept cancellations or returns. All AURA bags are handcrafted and customized for each customer. Please ensure that your order details (color, design, spelling, etc.) are correct before confirming.

In the rare case that your item arrives damaged, defective, or incorrect:

-Contact us within 24 hours of delivery
-email us at aurabeads28@gmail.com
- Share an unboxing video and clear images of the issue

Once approved, we will send a replacement at no extra cost. Please note, refunds are not offered in such cases.